Rujukan Laman

Terms & Conditions for Your b12pp Account

Salon Prive, Three Card Brag, Crash X and wallet access share one Terms & Conditions page, so you know the rules before you open your account.

Account access rulesWallet use termsLocal-law eligibilitySupport contact steps

Explore Lobby Read FAQ

Malaysia Terms Across Wallet and Lobby

b12pp Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions set how your account is opened, funded, used, checked, paused, or closed. They also explain how game sessions such as Salon Prive, Football Studio, Dragon Fishing and Caishen Advent are recorded for account history, dispute checks and settlement references. Where a term

1
refers to access, eligibility, identity checks, payment acceptance or withdrawal handling, it depends on local law and is available where local law permits. Your payment actions through Touch 'n Go, GrabPay, Boost dan FPX must match the name and details we can verify on your account.
2
If a receipt, bank confirmation or wallet record does not match, we may hold the related request while support asks you for clearer proof.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERM HELP

Ways to Ask About Terms

If any part of these Terms & Conditions is unclear, ask us before you fund your wallet or open a game round.

Live chat for term questions Use live chat when you need a quick reading of a clause before making an account action. Our team can point you to the relevant term and explain what record we need from you.

Email for written requests Email us when your question needs a written trail, such as a data correction, withdrawal dispute or account closure request. Include your account ID and any Touch 'n Go, GrabPay, Boost dan FPX receipt details.

Account panel message Send a message from your account panel when the term question relates to your own wallet, login record or game session. This lets us match the request to your verified account history.

ACCOUNT SAFETY

How We Manage Term Changes

We handle the Terms & Conditions as an active account document, not a static page.

Data handling in the terms

The terms explain why we collect account details, wallet records, device signals and support messages. We use them to run your account, check requests, resolve disputes and meet duties that apply where local law permits.

Cookies and session records

Cookie and session terms describe how we keep you signed in, remember safe device signals and measure account errors. You can clear browser cookies, but some account checks may ask you to log in again.

Account security duties

You must keep your login details private and tell us quickly if access looks wrong. Our terms let us pause sensitive actions while we check identity, wallet ownership or unusual account activity.

Retention of records

We keep account, payment and support records for the period needed to manage disputes, meet legal duties and protect the wallet trail. When retention is no longer needed, records are removed or reduced.

Requesting corrections

If your account details are wrong, contact support with the correct detail and proof we can verify. The Terms & Conditions explain when we can amend records and when extra checks are required.

How updates are shown

When terms change, the updated page replaces the earlier wording. If a change affects an open request, support will explain which version applies based on the timing of your action.

Terms Questions Before You Join

These answers explain how the Terms & Conditions apply to account access, payments, data, disputes and support requests. They are written for you to read before opening an account, adding funds or asking us to change personal details. If your case depends on location, identity records or wallet ownership, the answer may require support to check your account before we can confirm the next step.

They apply when you open an account, log in, use the lobby, make a payment request, contact support or ask for an account change. If access is discussed, it depends on local law and where local law permits.

Yes, we may update wording when account flows, payment checks, support handling or legal duties change. The current page is the version you should read before funding your wallet or making a request.

The terms require payment records to match your account details and to be traceable through the named channel. If a receipt is unclear or mismatched, we may ask for extra proof before processing.

Contact support with the correct detail and proof we can check. The terms allow us to amend records after verification, but wallet actions or withdrawals may be held until the account record is clear.

Yes. They cover account details, wallet records, device signals, cookies and support messages. We use those records to run your account, check requests, manage disputes and meet duties that apply to us.

Access depends on local law and is available where local law permits. If your location changes, some account actions may be checked again before the lobby, wallet or withdrawal functions are available.

Start with live chat for quick clause questions or email us for a written record. Include your account ID, time stamp, related game or payment name, and any receipt that supports your request.

Terms & Conditions for Your b12pp Account

Ways to Ask About Terms

How We Manage Term Changes

Data handling in the terms

Cookies and session records

Account security duties

Retention of records

Requesting corrections

How updates are shown

Terms Questions Before You Join

01 When do the Terms & Conditions apply to me?

02 Can b12pp change these Terms & Conditions?

03 How do the terms affect Touch 'n Go, GrabPay, Boost dan FPX?

04 What happens if my account details are wrong?

05 Do the terms explain how my data is used?

06 Can I access the lobby if my location changes?

07 Who should I contact about a term dispute?

Related Pages